Who provides the service
HexaWin SHPK, NUIS M61907034U, operates Hexa. Our registered office is Rruga "Ibrahim Rugova", Nd. 42, H. 7, Ap. 17, Njësia Bashkiake nr. 5, Tirana, Albania. Contact office@hexa.win for service enquiries. Participating businesses sell their own products; Hexa provides the loyalty account and reward functions.
Scope and acceptance
You may browse the website without an account. Creating and using a Hexa account establishes your relationship with HexaWin SHPK for the loyalty service under these terms. Read the conditions displayed for a specific reward before redeeming it. A separately organized promotion has its own participation rules, which govern that promotion rather than changing the conditions for ordinary loyalty points.
Your account
Provide accurate registration details and complete the required email and phone verification. Keep those details up to date and use only your own account and personal code. Any age or other eligibility requirement for a particular feature is stated with that feature. Separate promotions have their own eligibility conditions. Do not create accounts to circumvent restrictions or use another person’s identity.
Account security
Keep your password and verification codes private. Do not share your personal code so that another person can claim purchases as yours. Contact office@hexa.win promptly if you suspect unauthorized access or an incorrect transaction. We may require proportionate identity checks before changing sensitive account details or restoring access.
Earning points
Points are awarded for qualifying activity recorded by participating partners. The earning conditions shown for the partner or offer apply; these terms do not establish a fixed conversion rate. Your account records the transactions and adjustments behind your balance. If a purchase is cancelled, refunded or recorded incorrectly, the related points may be corrected to reflect the actual qualifying activity.
Using rewards
The app shows the points required and the conditions for each reward, including the participating location, validity and any restrictions. Review those details before confirming a redemption. Points are loyalty benefits, not money, a payment account or a promise of cash redemption. No right to buy promotional entries with loyalty points is created by these terms.
Purchases, returns and corrections
The seller remains responsible for your purchase, product quality and any return or refund rights. Taking part in a loyalty programme does not reduce statutory consumer rights. If a reward fails, points are deducted incorrectly or a recorded balance is disputed, contact us with the relevant transaction or reward details. We will investigate the record and correct an error where established. A points adjustment does not replace any refund or remedy to which you are entitled from the seller.
Acceptable use
Do not manipulate transactions, bypass eligibility checks, misuse voucher codes, access another account without permission or interfere with the service. Do not submit unlawful material or files that infringe another person’s rights. You may use the app and website for their intended personal purposes, subject to these terms and any rights granted by law.
Personal information and communications
Our privacy notice explains how account and purchase information is handled. Operational messages may be needed to verify your account, protect it or inform you about your own transactions. Optional promotional messages require the applicable consent. Refusing or withdrawing marketing consent does not by itself remove your ordinary loyalty benefits.
Availability and changes
Maintenance, technical faults or partner availability can affect access to the service or particular rewards. We will communicate material changes that affect your use of the service. Changes do not remove rights already acquired under applicable law. If a material change is unacceptable to you, you may stop using the service and request account closure without giving up a claim concerning earlier activity.
Restrictions and suspension
Access or disputed activity may be restricted when reasonably necessary to protect an account, investigate suspected misuse, comply with law or address a material breach of these terms. Restrictions should be proportionate to the issue. Unless law or a genuine security concern prevents it, we will explain the reason and how to contact us. You may ask for a review at office@hexa.win and provide information supporting your position.
Closing your account
You may request account closure by contacting us. Before closure, ask us about any pending reward or disputed balance. Account closure ends access to the account but does not extinguish an existing claim or any statutory right. Information that must be retained for legal, audit or dispute purposes is handled as described in the privacy notice.
Responsibility and consumer rights
Each party remains responsible for its obligations under applicable law. Nothing in these terms excludes liability that cannot lawfully be excluded, waives mandatory consumer rights or prevents you from seeking an available remedy. We do not require you to give up legal rights because you report a problem or close an account.
Questions, complaints and applicable law
Send service complaints to office@hexa.win with enough information to identify the issue. We will consider the relevant records and explain our response. Albanian law applies, without depriving you of mandatory protections that apply to you. You remain free to contact a competent authority or bring a claim before a competent court. A promotion’s own complaint procedure applies to matters specific to that promotion.