Send your request
Email office@hexa.win with the subject “Hexa account deletion request”. Send it from the email address linked to your Hexa account and include your registered phone number so we can locate the account. Clearly state that you want your account and associated personal data deleted. If you no longer have access to your registered email or phone, explain this in your message so we can help verify ownership. Do not send your password, verification codes or identity-document copies in the initial email.
What happens next
We may need to verify that the account belongs to you before acting on the request. We respond within 30 days; if a lawful extension applies, we explain it within that period. Our response explains the outcome, any further verification needed and any records that must remain, including the reason and retention period. Opening the email link does not send a request: review the message and send it from your email application.
Account and data covered
Your request covers your account, name, email, phone number, sign-in information, profile photograph, preferences, notification identifiers, purchase history, points ledger and reward records. Account deletion ends access to the Hexa account. Associated personal data is deleted or irreversibly anonymised, except information that must be retained for an applicable legal obligation, security, fraud prevention or a separate audit purpose. Retained information is restricted to that purpose, not used to keep your account active.
Records and retention periods
Our privacy notice sets out these retention periods: account details, points ledger, purchase history and redemption records for the life of the account plus 24 months; account preferences while the account is active; profile photographs until removal is requested; notification history for 12 months, and notification tokens until the device is unregistered or inactive. Administrative audit records are retained for six years from the entry, and promotion records for six years. These periods do not remove your right to request deletion: we assess what can be deleted and explain any applicable retention exception.
Logs, backups and service providers
Server logs and backups have separate retention arrangements. Contact office@hexa.win for the periods and safeguards applicable to your data. Your request also covers relevant copies processed by our service providers. Information that is irreversibly anonymous and can no longer identify you may remain. Independent sales or fiscal records held by a kiosk operator are handled by that operator under its own obligations.
Questions about your request
Reply to the same email conversation at office@hexa.win for help or to follow up. Removing the app from your phone alone does not delete your Hexa account. For more information about how your data is used and your rights, read https://hexa.win/privacy/.